Privacy Policy | The Hickson Diaries

Last updated: 23 April 2026

1) Who we are

This website is operated by The Hickson Diaries (“we”, “us”, “our”).

Address: United Kingdom

2) What this policy covers

This policy explains how we collect, use, share and protect your personal data when you visit hicksondiaries.com, sign up to our emails, buy products (physical and digital), or contact us.

3) Personal data we collect

A. Information you provide

- Email address (newsletter sign-up, account creation, checkout, contact forms)

- Name

- Billing and delivery address

- Phone number (if provided)

- Order details (items purchased, order history, returns/refunds)

- Messages you send us (support requests, form submissions)

B. Information collected automatically

- Device and usage data (pages viewed, clicks, referring pages, approximate location, browser/device type)

- Identifiers such as IP address and cookie identifiers (where applicable)

C. Payment information

Payments are processed by our payment providers. We do **not** store full card details. We may receive limited payment-related information such as payment status and transaction references.

4) How we use your data (and our legal bases)

To process orders and deliver products (physical and digital) (necessary for contract)

- Take payment, confirm orders, deliver physical items, and provide access to digital products

- Handle returns, refunds, chargebacks and customer service

To communicate with you (necessary for contract / legitimate interests)

- Respond to enquiries

- Send service messages about your orders (e.g., confirmations, delivery updates)

To send marketing emails via Wix Email Marketing (consent)

- Send newsletters and promotions if you opt in

You can unsubscribe at any time using the link in our emails.

To operate, secure and improve our site (legitimate interests and/or consent depending on cookie choices)

- Maintain site functionality and security, prevent fraud

- Understand and improve site performance using Wix Analytics

5) Cookies and analytics

We use cookies and similar technologies. Some are essential for the site/store to work; others help us understand site performance (analytics). We use **Wix Analytics**.

See our Cookie Policy: [add link once created].

6) Who we share your data with

We may share personal data with trusted providers where necessary, such as:

- Website/ecommerce platform providers (to host and run the site/store)

- Payment processors (to take payments)

- Delivery/shipping providers and logistics partners (to deliver physical orders internationally)

- Email marketing provider (**Wix Email Marketing**) (to send newsletters if you subscribe)

- Analytics provider (**Wix Analytics**) (to understand site usage)

- Professional advisers (accounting/legal) where needed

- Authorities where required by law or to protect rights/safety

We only share what is necessary for the specific purpose.

7) International transfers

Because we sell internationally and use service providers that may operate globally, your data may be processed outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to help keep your data protected.

8) How long we keep your data

We keep personal data only as long as needed for the purposes above, including:

- Order and transaction records: kept as required for accounting/tax and to handle disputes/returns

- Marketing email details: kept until you unsubscribe or we no longer use the list

- Analytics data: retained according to our Wix Analytics settings/provider defaults

9) Your rights (UK GDPR)

You may have the right to:

- access your personal data

- correct inaccurate data

- request deletion

- restrict or object to processing

- withdraw consent (e.g., marketing emails)

- data portability (in some cases)

To exercise your rights, contact hicksondiaries@gmail.com.

10) Complaints

You can complain to the UK regulator:

Information Commissioner’s Office (ICO): https://ico.org.uk/

11) Security

We take reasonable measures to protect your personal data. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to those who need it.

12) Children

Our site is not intended for children under 16 and we do not knowingly collect personal data from children.

13) Changes to this policy

We may update this policy from time to time. We’ll post the updated version on this page and update the “Last updated” date.